I currently lead the design of the Consultations and Diagnostics and Homecare systems, incorporating AI to enable better patient experience in a tightly regulated space.

I oversaw the design of core systems like account creation, login, and payments - stuff used all across the platform.
I helped build incentives to give our users reasons to stay with us, and also make business happy by working on optimising costs.

CASE STUDY

5 min read

Making Login Quicker & Keeping Costs Low

50%

Users Setup Right Away

68%

Users Login Using Passkey

I co-led the setup and implementation of the Halodoc Design System, where we established core interface building blocks and interactions.
The best part is that it doesn't just exist in Figma, but an ever-changing component library that is actively utilised by designers and engineers 🎉

CASE STUDY

8 min read

Setting Up a Design System

I had also made ordering medicines easier for our patients, who placed a combined 200k+ transactions per month.

I designed for internal and consumer-facing products — including the entire mobile app and the admin app.

CASE STUDY

8 min read

Supercharging Response & Resolution Times for Service Requests

32 sec

New Response Time

25 min

New Resolution Time

I found myself in a one-person team early on, so I picked up on a lot of ways to solve problems.
The team eventually grew, and I'm glad for it.

Copy is essential, and I've also worked on content strategy to help users adjust to a major redesign.

CASE STUDY

4 min read

Guidelines for Complete Redesigns